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America Public Administration - Public Service For The 21st Century

Read Chapter 9 in the ďAmerica Public Administration - Public Service For The 21st Century. Second Edition by Robert Cropf - Please number and answer each question in itís order.

1. Describe how motivating public organization and private organization personnel might be different? How might they be similar?

2. Compare OD and TQM to traditional public administration. How do they compare with regard to employee decision-making and responsibility?

3. Language and symbols are important for public organizations. What are some slogans, stories, or symbols that you associate with certain public or nonprofit organizations?

4. The chapter discusses some of the assumptions that the rational model makes regarding the decision-making process. What assumptions do the incremental and mixed scanning models make regarding the decision-making process in organizations?

5. An important criterion for the successful use of TQM in organizations is identifying the customer. Who is the customer for a local police service? For the state budget office? For the CIA? Think of some other public agencies and try to identify their customers.

America Public Administration - Public Service For The 21st Century

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